Terms of service
Terms & Conditions

Welcome to Smart Canopy Cleaning (“we”, “our”, “us”). By accessing or using our website smartcanopycleaning.com.au and engaging our services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. About Us

Smart Canopy Cleaning provides professional commercial canopy cleaning, exhaust system cleaning, kitchen exhaust maintenance, and related cleaning services throughout Australia.

2. Use of Website

By using this website, you agree to:

  • Use the website only for lawful purposes
  • Not misuse, disrupt, or interfere with website operations
  • Not attempt unauthorised access to website systems
  • Provide accurate and truthful information when submitting enquiries

We reserve the right to restrict or terminate access to users who breach these Terms.

3. Service Enquiries and Quotations

All quotes provided through our website, phone, or email are:

  • Subject to inspection (where required)
  • Based on the information provided by the customer
  • Valid for [Insert validity period, e.g., 30 days] unless otherwise stated

Final pricing may vary if:

  • Site conditions differ from those disclosed
  • Additional services are required
  • Access limitations affect service delivery

4. Bookings and Scheduling

Service bookings are subject to availability.

We reserve the right to:

  • Reschedule services due to weather, safety concerns, equipment failure, or operational requirements
  • Modify appointment times with reasonable notice

Customers must provide safe and reasonable access to the service location at the agreed time.

5. Customer Responsibilities

Customers agree to:

  • Provide accurate service location details
  • Ensure safe access to the worksite
  • Notify us of any hazards or restricted access areas
  • Ensure relevant permissions are obtained where required

Failure to provide access may result in cancellation or additional call-out charges.

6. Payments

Payment terms are as follows:

  • Payment is due within [Insert payment term, e.g., 7 days] of invoice unless otherwise agreed
  • We accept payment via [Insert payment methods]

Late payments may incur:

  • Interest charges where permitted by law
  • Recovery or collection costs

7. Cancellations and Rescheduling

Customers must provide at least [Insert notice period, e.g., 24–48 hours] notice for cancellations or rescheduling.

Late cancellations may incur a cancellation fee.

No-show appointments may result in a full service charge.

8. Service Limitations

While we use professional methods and equipment, we do not guarantee:

  • Complete removal of all staining, grease, or contaminants where deterioration is severe
  • Restoration of damaged, corroded, or deteriorated surfaces
  • Results affected by prior neglect or structural issues

9. Liability

To the maximum extent permitted by Australian law, Smart Canopy Cleaning is not liable for:

  • Indirect or consequential loss
  • Loss of business or profits
  • Delays caused by circumstances beyond our control

Our liability for any claim relating to services is limited to:

  • Re-performing the service; or
  • Refunding the service fee paid

Nothing in these Terms excludes rights under the Australian Consumer Law.

10. Website Content

All website content, including:

  • Text
  • Images
  • Logos
  • Graphics
  • Service descriptions

is the property of Smart Canopy Cleaning and is protected by copyright and intellectual property laws.

You may not reproduce, copy, distribute, or modify content without written permission.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of third-party sites.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy for details on how we collect and handle personal information.

13. Force Majeure

We are not responsible for delays or failure to perform services due to events beyond our reasonable control, including:

  • Extreme weather
  • Natural disasters
  • Government restrictions
  • Equipment breakdown
  • Industrial disputes

14. Changes to Terms

We may update these Terms and Conditions at any time.

Updated terms will be published on this page with a revised effective date.

Continued use of the website constitutes acceptance of any updated Terms.

15. Governing Law

These Terms are governed by the laws of Australia.

Any disputes arising under these Terms shall be subject to the jurisdiction of Australian courts.

16. Contact Information

Smart Canopy Cleaning
Website: www.smartcanopycleaning.com.au
Email: info@smartcanopycleaning.com.au