At Smart Canopy Cleaning (“we”, “our”, “us”), accessible at smartcanopycleaning.com.au, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or use our services.
What Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Business name (if applicable)
- Property/service address
- Service enquiry details
- Payment and billing information
- Website usage data and technical information
We may also collect non-personally identifiable information such as:
- Browser type
- IP address
- Device information
- Website interaction data
- Cookies and analytics data
How We Collect Your Information
We collect information when you:
- Submit an enquiry through our website
- Request a quote
- Contact us by phone, email, or contact form
- Book our canopy cleaning services
- Subscribe to updates or marketing communications
- Browse our website
We may also collect information through cookies and analytics tools.
Why We Collect Your Information
We collect and use your information to:
- Provide our canopy cleaning services
- Respond to enquiries and quote requests
- Process bookings and payments
- Communicate service updates
- Improve our website and services
- Send promotional offers (where consent is provided)
- Meet legal and regulatory obligations
Cookies and Website Analytics
Our website may use cookies to improve user experience and analyse website traffic.
Cookies help us:
- Understand visitor behaviour
- Improve website functionality
- Remember user preferences
- Deliver relevant content
You can disable cookies through your browser settings, however some website features may not function correctly.
Disclosure of Personal Information
We may disclose your personal information to:
- Service providers assisting our business operations
- Payment processors
- IT and website hosting providers
- Legal or regulatory authorities where required by law
We do not sell, rent, or trade your personal information to third parties.
Storage and Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
Security measures include secure servers, restricted access, and standard website security protocols.
While we take reasonable precautions, no online transmission is completely secure.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
To make a request, contact us using the details below.
Marketing Communications
If you have opted in to receive marketing communications, you may unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those external websites and encourage you to review their privacy policies.
Retention of Information
We retain personal information only as long as necessary to:
- Provide services
- Fulfil legal obligations
- Resolve disputes
- Maintain business records
When no longer required, information is securely deleted or de-identified.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact us:
Smart Canopy Cleaning
Website: www.smartcanopycleaning.com.au
Email: info@smartcanopycleaning.com.au
Complaints
If you believe your privacy has been breached, please contact us first.